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Joshhaha
Newbie

Re: Roku TCL 4K HDR TV update 12.0 now charging for Roku Live Guide plus lost all my QAM channels

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Hey that’s my post

Msgasl
Newbie

Re: Roku TCL 4K HDR TV update 12.0 now charging for Roku Live Guide plus lost all my QAM channels

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I tried this after two hours of trying to get my channels back and found this helpful solution.  Thanks.

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Brejet
Newbie

Re: Roku TCL 4K HDR TV update 12.0 now charging for Roku Live Guide plus lost all my QAM channels

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Thank you! This worked for me and my Mom. I did not want to do a factory reset. Restart didn't work, this did.

Thank you! Thank you! 

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jurassical
Binge Watcher

Re: Roku TCL 4K HDR TV update 12.0 now charging for Roku Live Guide plus lost all my QAM channels

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I wish Roku would send their so-called software engineers home and leave our TVs alone.

Susee237
Newbie

Re: Roku TCL 4K HDR TV update 12.0 now charging for Roku Live Guide plus lost all my QAM channels

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Okay - I figured it out- a work around that’s a pain! But, I managed to get my local channels back! I had to disconnect our internet network and - voila! I can now access my antenna channels. However, if I want to watch any streaming channels I will have to go into settings and connect to the network to see any of them! Talk about a pain!!! Fix this!!!

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Re: Roku TCL 4K HDR TV update 12.0 now charging for Roku Live Guide plus lost all my QAM channels

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Over-the-air channels or Cable Qam, to receive them once again while we wait out the software update resolution, if you are using a Roku TV, go to your home screen, settings, TV inputs, scroll to antenna TV, manage channels. Put a checkmark in the "Hide Streaming Channels". 

 

~~Copied from another user~~

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Viking6583
Newbie

Re: Roku TCL 4K HDR TV update 12.0 now charging for Roku Live Guide plus lost all my QAM channels

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I lost all my streaming channels, and have all my antenna channels.   They were there and the next thing I knew they were gone under my Live TV guide.

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Re: Roku TCL 4K HDR TV update 12.0 now charging for Roku Live Guide plus lost all my QAM channels

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Exact same problem you described - they've basically 'bricked' the TV paid for, and now want to charge for the 'free' streaming channels?  No notice?  The Roku support has been terrible from day one....  What lackeys run and work for this company?

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Jelge
Channel Surfer

Re: Roku TCL 4K HDR TV update 12.0 now charging for Roku Live Guide plus lost all my QAM channels

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My channels were back when I turned on the tv this morning to get the local news. Still showing version 11.5.0 so not sure this was an update issue on our devices. Maybe on the Roku server end. 

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n2radio
Reel Rookie

Re: Roku TCL 4K HDR TV update 12.0, my Roku live guide is missing channels plus lost all my QAM chan

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I had the same experience last night.  However, this morning, my OTA channels and free streaming channels are visible again.  I did not have a chance to see if there was a software update overnight.

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