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JonathanSN
Channel Surfer

Re: Roku Streambar sound cutting out while using HDMI

Hi @RokuEmmanuel-D,

No I am not using an optical cable, as infered by my previous messages talking about issues happening through HDMI cable and testing several of them - but indeed, better double check.

No I have no other TV to test the streambar with.

Also today I connnected the previous soundbar to the TV, had 0 issues with still the same TV and same cables and sources of video/audio, same typical use.

 

Based on the feedback from the team "actively working on it" (what are their current observations and tests done?), I understand that I don't have any hopes of the troubleshooting to happen seriously, hence will launch the return procedure of the product.

Best,

Jonathan

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku Streambar sound cutting out while using HDMI

Hi, @JonathanSN!

We would like to update you on the status of this issue. Could you please let us know if you have already upgraded to OS 14? If you haven't yet done so, we strongly recommend that you check for any available software updates. To do this, please go to Settings > System > Software Update > Check Now. Thank you!

We are waiting for your response. 

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator
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