Discussions

[Buckeyehootie16]

My Roku Streambar Pro suddenly crashed and the orange light is solid. If I reset it or unplug and plug it back in, the orange light flashes for a bit and then goes solid. It tries to walk me through the guided set-up but no picture is being transmitted to the screen and tv simply notes there there is no signal from the port I have it plugged into. Any suggestions to fix this. It’s less than a year old.

Thanks, Kevin

[RokuEmmanuel-D]

Hi, @Buckeyehootie16!

Thanks for posting here in the Roku Community, @Buckeyehootie16!

We see that you're experiencing trouble while streaming on your Roku Streambar Pro. We're here to help you sort this out and take a closer look at it. 

Before we proceed, we would like to request more information from you for the investigation:

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• A Photo or a short video clip of the incident.
• When did you notice this issue first happened?

We would greatly appreciate it if you could provide all these details for us to be able to delve deeper into the matter. 

We are looking forward to hearing from you. 

All the best,
Emman

[Buckeyehootie16]

Hi, unfortunately, I cannot obtain anything you’re asking for other than the model and serial number because nothing will display on the screen and the TV says it is detecting no signal from the Roku. The model number is 9101X and the SN is 3K6240854009. This started about a month ago. I’ve been in and out of town and tried several different things to fix it but I’ve run out of things to try.

Also, I can hear a message “to turn on the screen reader press the home button. To stop hearing this message press the back button.” Otherwise, I cam getting nothing but the solid orange indicator light.

[RokuEmmanuel-D]

Thanks for keeping us posted, @Buckeyehootie16!

We completely understand if you are unable to obtain further details due to difficulties accessing the main screen on your Roku Streambar. We will gather information to help us better understand this issue, details that you can able to provide such as:

• Have you received any recent updates? If so, did this problem happen before or after it? 
• What specific troubleshooting steps you have tried in an attempt to resolve this issue?
• Also, have you tried it on a different TV to see if that makes any difference? 

We are looking forward to your prompt response. 

All the best,
Emman

[Buckeyehootie16]

There had been no recent updates that I am aware. I have tried it on different TVs. Interestingly, I had gotten a Toshiba Fire TV and about two weeks later the issue arose. Besides the streambar pro, I have the smaller streambar and it is experiencing the same thing and I’ve tried it on different TVs as well. 
Overall, for troubleshooting, I’ve tried the reset button, unplugging it from the outlet and leaving it that way for a few minutes to over a week, tried it on different TVs, and the outcome remains the same. 

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Buckeyehootie16.

We understand that you're still experiencing the issue with your Streambar Pro and we'd like to help further. 

Please keep an eye on your inbox as we have sent you a PM to follow up on this case. Thanks for your cooperation and understanding as we work to resolve the issue.  

Regards,
Emman