Discussions

[Starkey826]

This seems to be an ongoing problem with many streambars. It just started for me when I upgraded to a new TV (TCL - 55" Class Q-Series QLED Mini-LED 4K UHD Smart Google TV). It started with the Paramount plus app and has now spread to all apps. I have updated all firmware, did a hard re-start, tried multiple HDMI cables, tried different inputs on the TV, tried multiple sound setting on the roku as well on the TV. It appears to be getting worse every time I turn it on. 

 

[Starkey826]

No one has contacted me about the static problem. This also seems to be a common problem, get told some one will email and one does. Really need to improve communication. 

[RokuJharra-Q]

Hi, @Starkey826. Thank you, and welcome to the Roku Community!

We appreciate your efforts in sharing the troubleshooting steps you have taken to address the audio issue with your Roku Streambar. We want to gather additional information and collaborate with the appropriate team to facilitate a more thorough investigation.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll wait for your reply.

Thanks,
Jharra

[Sunnybeachguy]

When watching a program (happens regardless of which service) at some point the sound will just become static and the dialog will drop out to a low volume while the other is sounds are still audible but very static. If I go out to main menu and then back into the same program it's fine... Until it's not again. Usually happens several times during a single episode.

[RokuJharra-Q]

Hello @Sunnybeachguy 

Greetings here in the Roku Community!

Thank you for bringing this Roku Soundbar Static sound issue to our attention. We would like to gather more information to better assist you. Could you please provide the details below?

• When did you first notice the issue occur?
• What Roku OS is your Roku TV running?

In the meantime, we recommend performing the steps provided below as a troubleshooting step to resolve the issue.

• Power cycle your soundbar and TV. Unplug the power cord from both your Roku TV Ready soundbar and your Roku TV. After a few moments, plug the cords back in and power on both devices. Test again.

Kindly keep us posted on how it goes, and we'll continue to assist further.

Thanks,
Jharra

[Brad409]

Device type: Roku Streambar

Serial number: YL00DR721480

Added: Dec 8, 2022
My Streambar does the same thing from time to time. Very annoying ... I turn the TV off for about 30 sec then back on. Twice in the recent past I've had to go past the "TV off" & disconnect all power to the TV & ROKU. Then the speaker issue was fixed.
Seems like you engineers could fix this problem with an upgrade.

[desilu232]

happens to me too and I just bought it - should.notvhappen for $180 !!!

[RokuHaz-M]

Hey there @Brad409

Thanks for sharing the info and the troubleshooting you've already done!

I just need a bit more detail to help out. Have you tried performing a system update by going to Home > Settings > System > Software Update > Check Now, and then restarting your device? Also, does the issue happen on a specific channel or content?

Looking forward to hearing from you!

The Roku Community Team

[Kaitlyn0922]

I have the same problem. Horrible static or no sound. 

I can project the sound to my iPhone with the Roku app, but this is not a solution. 

[RokuHaz-M]

Hi! @Kaitlyn0922 @Starkey826 

We understand that you're experiencing audio quality issues with your Roku Streambar. You shouldn’t have to deal with this type of problem with your Roku products. To assist you better, could you please share the troubleshooting steps you’ve tried so far? When did you first experience the issue? Please provide the Roku device model, serial number, device ID, and OS version found in Settings > System > About.

Additionally, please follow these steps to ensure your device is updated: 

1. Home
2. Settings
3. System
4. Software Update
5. Check now

Once it’s updated, you can restart the device.

Let us know if this helps. Good luck!

The Roku Community Team