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MartyBGood
Level 7

Roku Model Number on Sharp TV

I have a looping issue with my Sharp Roku TV and I want to perform a manual firmware update. I can't find the Roku Model Number on Sharp TV.

Serial number: 65G182881H00366

Model number: LC-65LBU591C Rev.C

I tried everything suggested on blogs. Factory reset doesn't work, unplugging the power doesn't work

Please help.

Marty

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4 REPLIES 4

Re: Roku Model Number on Sharp TV

Hi Marty

Did you manage to solve the problem you had, I have a similar challenge. My Sharp Roku TV won't boot.

Model # LC-65LBU591U

Serial # 65G173569H01431

Regards

Charles

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Model Number on Sharp TV

@mpetercharles

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken?

With more detailed information, we will be able to assist you futher.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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MartyBGood
Level 7

Re: Roku Model Number on Sharp TV

Hi there,

The TV seems to be stuck in a firmware update loop. It get stuck before lunching any options menu.

Basically I tried the following: I tried simple shut down (from hours to days) and restart. I tried unplugging (for hours to days) and plugging it back. I tried the reset (factory) button from a few second to minutes.   

I read that this might have to do with a firmware update issue and that there's a way (USB key) to manually update the firmware. Could that help?

 

Martin

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renojim
Community Streaming Expert

Re: Roku Model Number on Sharp TV

@MartyBGood, how far does it get?  You plug it in and turn it on then what happens?  What's the end result displayed on the screen and everything that happens before that?

Roku Community Streaming Expert

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