Welcome to the Roku Community, @Ro26!
Thanks for reaching out. We'd like to know more about this so we can assess your concerns better and help you find the best resolution possible.
Kindly let us know the following:
- Is this your first time activating and using your Hisense Roku TV?
- Is your TV successfully connected to a strong network connection?
- Where are you currently located?
We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.
Best regards,
Carly
Carly Y.
Roku Community Moderator
