Forum Discussion

Animegod's avatar
Animegod
Channel Surfer
3 years ago

Roku Channel Menu Randomly is moving channels around

Issue began around Feb 15, 2023.  At first, I thought that the channels were being moved by Roku to promote its own channel(s) as that has happened in the past where Roku deliberately inserts its own...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Greetings Animegod 

Welcome to the Roku Community and thanks for posting regarding channels being moved on the Home screen. We would be more than happy to assist you with this issue.

Can you please clarify the issue you are experiencing? Is this issue occurring on multiple Roku devices or does it happen on a specific Roku device? What are the steps to reproduce this issue? If possible, can you please provide us a video when this issue occurs so we can better understand what you are experiencing?

Please keep us posted with the requested information. Once we have this information, we will be able look further into the issue for you. We look forward to hearing back from you.


Thanks,
Danny

OnTheRiver's avatar
OnTheRiver
Newbie
3 years ago

I have the same situation with Discovery+ on the Roku Channel. I move it up to the top row, and the next day it will be several rows down the list. (ROKU ULTRA 4802RW)

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi OnTheRiver

    Welcome to the Roku Community!

    It's possible that the Discovery Plus channel on your Roku Channel Menu is moving around due to a glitch or a bug in the software. Here are a few things you can try to fix this issue:

    • Restart your Roku: Try restarting your Roku device by the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.  
    • Update your Roku software: Make sure that your Roku is running the latest version of the software. Go to Settings > System > System update to check for updates.
    • Reset your Roku: If the issue persists, you can try resetting your Roku to its factory settings. Go to Settings > System > Advanced system settings > Factory reset. This will erase all your Roku data, so make sure to back up any important information before proceeding.

    It's also worth noting that sometimes channels can move around on the Roku Channel Menu due to updates or changes made by the channel provider. If the issue persists, you can try contacting the Discovery Plus support team to see if they have any information about the issue.

    We hope it helps!


    Warm regards,
    Lianna