Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
chansonTCLTV
Level 7

ROKU not connecting to AT&T Uverse Box

Jump to solution

I have had AT&T Uverse connected to my ROKU TV for over 5 years.  In the last week, 9/6/2021, it has stopped communicating to the Uverse box and looks to even be shutting down the Uverse box.  I get either a blue screen or I get the "no signal (is it on)" message. 

  • I have connected a different functioning uverse box from a different tv and it has the same issue. 
  • I moved the original uverse box to a different tv and it worked perfect.
  • I swapped HDMI cables and it gets the same errors. 
  • I have also connected to all three HDMI ports on the tv and I get the same errors on all ports.

Please advise.

0 Kudos
1 Solution

Accepted Solutions
RokuKariza-D
Roku Employee
Roku Employee

Re: ROKU not connecting to AT&T Uverse Box

Jump to solution

Hello @chansonTCLTV

Thanks for posting here in the Community.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

0 Kudos
1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: ROKU not connecting to AT&T Uverse Box

Jump to solution

Hello @chansonTCLTV

Thanks for posting here in the Community.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos