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LarryTuc
Level 8

ROKU TV Cable Box app not working

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All of a sudden the Cable Box "app" located 1st app to the right of HOME has stopped working. Clicking on it does not bring up my cable (Xfinity X1). It worked fine for the last 6 months on my Sharp ROKU TV and just stopped working. Clicking on the app does nothing. I had Xfinity recycle everything but it didn't fix the problem. The cable is connected to the HDMI1 input (ARC). I can still get to the cable by going to Settings-> TV Picture Settings -> Settings per input -> Xfinity X1. Very strange.

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LarryTuc
Level 8

Re: ROKU TV Cable Box app not working

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Fixed it by unplugging, waiting a few minutes and plugging back in so that it reset itself. Worked fine after that. Not sure why it stopped working in the first place.

View solution in original post

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7 REPLIES 7
RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU TV Cable Box app not working

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Greetings @LarryTuc 

Welcome to the Roku Community and thanks for posting regarding your input tiles on your Roku TV.

Have you tried checking to see what your tiles are currently set to? Try accessing your TV inputs by going to Settings > TV inputs > Cable box and making sure that the HDMI 1 (ARC) is showing when you select the Cable box.

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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LarryTuc
Level 8

Re: ROKU TV Cable Box app not working

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Fixed it by unplugging, waiting a few minutes and plugging back in so that it reset itself. Worked fine after that. Not sure why it stopped working in the first place.

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180170
Level 7

Re: ROKU TV Cable Box app not working

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Box doesn't power up. Light dose not come on. All connections have been checked. Been working fine since installed months ago.

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Angelfan24
Level 7

Re: ROKU TV Cable Box app not working

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Mine started doing this today. It worked fine this morning but this evening it is not working. I can get to my cable box by going to TV picture settings --> cable box but that is a hassle. Did you unplug the tv or cable box?

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU TV Cable Box app not working

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Hi @180170 @Angelfan24 

Thanks for posting in the Roku Community regarding the issue you are experiencing.

Can you please provide more specific information about what you are seeing? Are you using a Roku TV and are connecting a cable box or are you using a Roku device set top box?

With more detailed information, we will be able to assist you further. We look forward to hearing back your responses.


Thanks,
Danny

Danny R.
Roku Community Moderator
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LarryTuc
Level 8

Re: ROKU TV Cable Box app not working

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I unplugged the TV, waited a few minutes and plugged it back in. That seemed to reset whatever was causing the problem and it's been fine ever since.

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LarryTuc
Level 8

Re: ROKU TV Cable Box app not working

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As I posted earlier, unplugging the TV and plugging it back in fixed the problem. It's a ROKU TV made by Sharp, the cable box was not the problem and the cable was plugged into the eArc input.

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