Discussions

[ctkchuck]

this is what worked for me...

• Go to the home screen. Make sure you're on the home menu item. 
• Press the home button 5 times
• Press up once
• Press rewind twice
• Press fast forward twice
• The screen will freeze for up to 30 seconds, then the device will reboot. 

Hope this helps

[Cpeddy7]

I did exactly as you said and the method worked perfectly.  Thank you.

[Pompocho]

I tried to follow your instructions but my Roku tv setting doesn’t have App on Advanced System Settings. I only see 4 options. Factory reset, Network connection reset, Device Connect and Control by mobile apps. I unplugged the tv and wait 20 seconds to plugged it back in. Netflix is no longer kicking me out but now shows intermittent freezing.

[NPx]

A few users mention an 'App'.

My posting on page 5 is designed for users who have a handset with physical buttons corresponding to the instructions - NOT for users who are controlling Roku using an app on their phone. I have no idea if this method of cache clearing can be done using a phone app.

[Phil-psdp]

In my case it was only NetFlix, just got a blank screen but the TV was actually back at the home page.  The reboot fixed it for me, have bookmarked this for the next time 🙂

[DeeEmm1]

I was having this problem after buying Netflix for the first time. I followed your suggestion and it works perfectly. It's the same thing as your phone when you've watched too many YouTube or TikTok videos and you gotta clear the phone's memory.

If you're having issues, try this method, and do it regularly after (once a week sounds good). i didn't know how to do this before today so thank you.

[Agill1979]

None of these solutions have worked for me. It takes about 30 times (literally) to get a series to load. So frustrating.

[DebbiHall]

Its crazy! Amazing how all the other app work just fine! It's not us, nuts NETFLIX! 

[DebbiHall]

Prime works relatively well, other apps just fine. It's only NETFLIX I have issues with. They really need to step it up. 

[DebbiHall]

It's not you it's Netflix! They have no problem stepping up their fees, they need to step up their app. Why is it prime and other apps work just fine without all the finagling?