@Pappascw
Thanks for the post.
We would be more than happy to look further into the issue, but we will need more details. Can you please provide us the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- steps to reproduce the issue you are seeing
- screenshot of what you are experiencing
Once we have this information, we will be able to investigate further.
Thanks,
Danny
Danny R.
Roku Community Moderator
