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Grate11
Level 7

Pairing a pair of roku speakers followed directions but still won’t pair?

I  am  getting  1 of the  2  speakers to  continue  to  talk  but again  new roku speakers won’t pair with  tv  speakers  are  only 10 ft  from  tv

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3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: Pairing a pair of roku speakers followed directions but still won’t pair?

@Grate11

Thanks for the post.

Can you please specify the issue you are experiencing? 

We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
Set up your wireless speakers
Fix a speaker pairing issue

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Flipper623
Level 7

Re: Pairing a pair of roku speakers followed directions but still won’t pair?

I have the same issue. I they worked well for a day. The. next day only one was working so I reset them so I could repair them and now neither will pair. One stops talking like it’s trying to pair but then I get the error message. I have followed all the recommended troubleshooting tips, reset my modem and factory reset my tv and nothing.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Pairing a pair of roku speakers followed directions but still won’t pair?

@Flipper623

Thanks for the post.

If you are still experiencing an issue, can you please provide the serial number/device ID of your Roku Wireless Speakrs from Settings > Remotes & devices > Audio devices? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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