Hi @Aniya3330,
A warm welcome here in the Roku Community!
We understand that you are having problems with your subscription since you are not able to enjoy its benefits. We're happy to help. To be better assisted with your subscription inquiries, we suggest you contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.
Kind regards,
Eunice
Eunice L.
Roku Community Moderator