Discussions

[renojim]

@Hairstonr7, if you have an onn TV as this thread would suggest, they're the ones that would have to replace it.

[nefcantu]

it’s still not working and it’s been 3 days!!! it should not take that long if the update was bugged, please fix this issue already!!

[RokuArjiemar]

@nefcantu,

Thank you for your post.

We wanted to inform you that we are still investigating the issue you reported. We hope to provide you with a more detailed update as soon as we have more information. 

Thank you for your continued patience. Please feel free to reach out if you have any additional feedback.

Cheers,
Arjiemar

[iaw4]

it looks like some recent upgrade or feature must have bricked a lot of roku tvs.  (in my case, it came on when I tried to stream audio to the TV.)

the wireless update fails too fast.  it doesn't even seem to try to connect to a server.

the USB update process is also hosed.  the onn. roku TV update asks me for the 6-digit response code that the website gave me, but the website doesn't give me any code.   the website is asking me for a 12-digit code that is shown on my TV in a location that is not on my screen.  (does it mean the device id?  serial number?  either gets me an "Oops! That didn't work" response on the website.).  so, PLEASE, what is the 6-digit response code to continue my attempt to do a USB-based update?

my own information is

CTF.04E12221A

X01200TAKLE4

S13X338AKLE4

G891X

100044717

Who would/should I contact now?  Onn?  Roku?  TV is less than a year old, but this is obviously a software bug, rather than a fault.

[RokuArjiemar]

@iaw4,

Thanks for the information,

We will forward it to the appropriate Roku team for further investigation. In the meantime, we appreciate your patience and understanding.

Cheers,
Arjiemar

[iaw4]

thank you, arjiemar.  I understand that there won't be a fix by tomorrow, though the website recovery should and presumably could be fixed asap.  the USB recovery scheme should not ask for a non-existent code.

what I would like to know, though, is (a) whether this is just going on the "fix over the next year" list, or is something more urgent; and (b) how I would learn of a fix.  will it be posted here?

right now, I have a giant brick in my living room.

[RokuArjiemar]

@iaw4,

Thank you for the question.

The team is diligently investigating the problem. While we have not received any updates yet, we assure you that we will inform you as soon as we do. 

We prioritize resolving this issue as quickly as possible and appreciate your patience as we work through it.

Thanks,
Arjiemar

[Joyce13]

I'm having the same problem with my ONN. Lost power Friday night and woke to it yesterday morning. Spent 8 hours working on a fix yesterday, 1 hour of it with roku IT. I also, can not believe they are not taking this more seriously.

[iaw4]

Let's give them a few days.  Software is hard.  Let's just hope that they are "onn" it.

[Joyce13]

I spent hours reading posts yesterday, some went back 4 years. I don't think they're ever going to fix it to be honest. And I will never buy another roku tv