I have five ROKU TCL TVs as follows. Four of them have version 10.5.0 and after the update the signal bar dropped from 5 bars to one on all channels. The fifth on has version 10.0 and after last update, signal bars dropped from 5 to 2 on all channels. Unable to tune antenna without working signal meter! Please help!
55S405
YN00VU602116
9T683V602116
10.5.0 BUILD 4208.30
43S425
X00000J4LW6A
S038T024LW6A
10.5.0 BUILD 4201-93
43S425
X00000UMLRWX
S039H9CMRWX
10.0.0 BUILD 4210-93
35S325
YK005W715743
J808C5715743
10.5.0 BUILD 4201.48
32S305
2N000W76166
8X4710731166
10.5.0 BUILD 4201-08
Roku TV: 7118X
TCL model: 55S517
Serial Number: YS008X985862
Software Version: 10.5.0 * 4208-30
Device ID: FT2848985862
Tracker ID: 62-483-769
10.0 OTA signal meter works fine (5 bars) on all stations, 10.5 OTA signal meter (1 bar) on all channels. Also on 10.0 I have no station Icons and on 10.5 I do have the station icons in the guide menu
Mary/Support Team,
I think i proved the point that, It's Doesn't matter what Model tv you have, it's the 10.5.0 firmware. Period. Have you tried to follow my posts about 4 different TVs i Use, the time sequence and results of the said updates/rollbacks?
As far as Asking every Week, for people to provide:
'Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing' ~~~
Stop spouting out a canned clipboard paste responses to people's Real Problem, And pass this along to someone who cares, and KNOWS How to fix the problem.
What D* good is it to press a bunch of Home Back buttons, it's not going to reproduce error data - It's on the Screen - All the Time - ONE BAR SIGNAL STRENGTH, OTA (over the air), Free to Those of us who invested Time&$$Money in Antennas and more. get it?? i wonder
forgive my frankness, but this is getting old.
... plus some of us would think, with that data, you (rokU) would be able to hack into that particular tv and muck up it's firmware with a quick patch - like you did with my Westinghouse, that's now in a Box. How you were able to trigger it, i assume from my email, and IP address, Anyway, ive got 3 on 10.5.0 and afraid to guess what 10.5.1 is going to do.
-Roku device model: 7813x-Roku TV
-serial number: YN00FN494397
-device ID: 0G80CF494397
-software 10.5.0 build 4208-AM
-tracker ID 97-484-820
My Westinghouse TV is only showing one bar of signal strength for the antenna signal strength for OTA stations.
@Jeremy333 wrote:Well user after me was right. Fixed my TV on Sunday with the rollback update. And now this morning it re-updated itself back to 10.5 while I was sleeping. Antenna bar strength broken again.
Come on Roku, fix this mess.
Same here reupdated and back to 🆘
I'd like to encourage anyone and everyone to send story tips to tech news outlets. Include details, the length of time this is ongoing and the fact that you see tons of posts with loads of pages about all sorts of problems a-z. They may not care about their customers, but I guarantee you these kind of companies freak out if they are shamed publicly in news outlets. I've seen a couple of smaller stories already. Please push for more coverage and force their hand. Lastly, campaign against roku in the future. Recommend other options to friends and family.
Not quite ready to jump on them with Both feet, i want them to fix things, not just suffer. Say, they fix the firmware nicely, and you only hurt yourself by hurting them, To everyone's downfall. It already would seem, futurewise, they will be very hesitant to present new firmware, feature/fixes, due to what (we see) as current debacle. Aside from that, fancy this: Finally got one, of the 3 ver 10.5.0 tvs, to show 5 Green signal strength bars! How, hmmm, dunno, but when it tuned to OTA channel, got Five Bars, then promptly, screen goes BLACK, Nothing! Click back to guide, select another channel, WoW, 5 Bars, then screen goes Black. Back to Home screen. After that, all One Bars on all channels, But the programs get Tuned in. Don't know what that tells You, or Them - still scratchin head. Maybe somebody on Mars knows.
It's been two months for some people. This isn't a mom and pop shop, it's a multi billion dollar company. My first problem with this TV took five months to fix. They clearly run on a skeleton crew and don't even offer phone support. Most of us already waited weeks before coming here to complain.
Roku tv 7121X
tcl model 65R615
serial number YS00T7572742
Software version 10.5.0 build 4208-30
device id FW291T572742
steps to reproduce:
choose live tv, any over-the-air channel
any channel chosen, regardless of signal strength, will show one bar as signal strength indication.
this has happened since 10.5 updates.