Discussions

[CJ1963]

There's no audio coming from the TV. I've checked the volume and mute buttons and the both seem to work fine. Volume is showing on the screen, but no sound. All was fine watching TV and for no reason there was no sound. Can anyone help me? 

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @CJ1963.

Thank you for raising your concern with us. No worries. We'd be more than happy to find you the best resolution possible.

Have you tried to plug it into a different power source? If not, we highly recommend so. If the issue persists after doing so, we highly recommend factory resetting it to see if it will make any difference.

Otherwise, if you are still under the 30-day warranty, we highly suggest returning it for a replacement as this is a possible hardware issue. 

Let us know how it goes! Hope this helps.

Best regards,
Carly