• Roku Device Details:
    • Model (e.g., Roku Streaming Stick+ 4K)
    • Serial Number
    • Device ID
    • Software OS/Version (You can find this information under Settings > System > About)
  • Internet Service Provider (ISP): Who do you get your internet service from (e.g., Xfinity, Spectrum)?
  • Router/Modem Brand & Model: What brand and specific model of router and modem do you have?

We look forward to hearing from you and looking closely into this issue.