Discussions

[dadderin]

Why do I have to do a system restart every time I turn on my Roku TV in order to connect to network.  TV is new 

[RokuCarly]

Welcome to the Roku Community, @dadderin!

Thank you for reaching out regarding this matter. We'd be more than happy to provide further information and suggest some steps to help you connect your Roku TV to a network connection. 

Firstly, how far is your router from your TV? We suggest moving it closer to your Roku TV for stronger signal strength. You may also check your network connection under Settings > Network > Check Network.

We also suggest checking our support article dedicated to this:

• How to improve the Wi-Fi or wireless internet connection to your Roku streaming device
• How to check the connection to your home network and the internet

I hope you find this information helpful.

Best regards,
Carly

[Dacz8976]

Good luck getting help… I’ve been talking to Roku support for a while now and their only suggestions are blaming your internet service provider or router. I’m pretty positive it’s a glitch with the latest software update. Mine was updated on 6/14 and that’s around when I began experiencing the issue. Out of curiosity what software version does your tv say and when was it updated? Mine is software version 13.0.0 Build 24063

[Semag]

I have the same thing but it started with the OS 13 update. It’s disconnected every time it starts up after being off for a while and gets stuck on the “wireless scan” unless you reset the network or “power -> system restart”

[RokuJharra-Q]

Thank you for posting in the Roku Community, @Semag!

We understand that you are experiencing connectivity issues with your Roku TV, we're here to help you.

To help us assist you better, could you please provide the following information?

• Roku Device Details:
  • Model (e.g., Roku Streaming Stick+ 4K)
  • Serial Number
  • Device ID
  • Software OS/Version (You can find this information under Settings > System > About)
• Internet Service Provider (ISP): Who do you get your internet service from (e.g., Xfinity, Spectrum)?
• Router/Modem Brand & Model: What brand and specific model of router and modem do you have?

We look forward to hearing from you and looking closely into this issue. 

Thanks,
Jharra