Discussions

[lisamariesennst]

I have tried to deactivate my Roku subscription on my tv through the steps outlined in the help articles.  When I go to myRoku to manage my subscriptions, I only see a channel subscription, not the Roku TV subscription.  I have been getting charged $88 for a service I have never used on a TV that is never used, except to set it up in a basement family room.  I can't find a chat or an email or a phone number...nothing to help me resolve what should be a simple action to deactivate this subscription.

[RokuMary-F]

Hi @lisamariesennst,

Welcome to the Roku Community!

We understand that you need assistance to cancel a subscription.

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
If you have any other questions or concerns, please let us know.


Best regards,
Mary