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Need to Deactivate my Roku Subscription on my Smart TV

I have tried to deactivate my Roku subscription on my tv through the steps outlined in the help articles.  When I go to myRoku to manage my subscriptions, I only see a channel subscription, not the Roku TV subscription.  I have been getting charged $88 for a service I have never used on a TV that is never used, except to set it up in a basement family room.  I can't find a chat or an email or a phone number...nothing to help me resolve what should be a simple action to deactivate this subscription.

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RokuMary-F
Community Moderator
Community Moderator

Re: Need to Deactivate my Roku Subscription on my Smart TV

Hi @lisamariesennst,

Welcome to the Roku Community!

We understand that you need assistance to cancel a subscription.

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
If you have any other questions or concerns, please let us know.


Best regards,
Mary

Mary F.
Roku Community Moderator
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