Discussions

[rob777]

Did you ever get my reply? If you go thru the thread of my posts you should see what my problem and concern is about. My last reply less than a week ago, which I thought was from an actual Roku support rep, was never answered.

[RokuJanadeeK]

Hi @rob777, 

Thank you for posting here in the Roku community!

To thoroughly assess the situation. Can you tell us more about the issue you've been having? 
We assure you that we'll do our best to provide you with the best resolution possible.

We'll appreciate a response regarding this matter.

Best regards,
Janadee

[rob777]

Free promos cancelled too soon. ie: Paramount+, Etc; "Renews (ends) 6/23", Instead of 7/23/23.

https://support.roku.com/contactus/contact-options

Just does this:  Let's get in touch... 

Then =>  Loading... with the never-ending spinning wheel.. 

sorry.. but I'm just spinning my own wheels here. Not getting anywhere with live assistance. * Please don't ask me for more details, just read the threads. Thanks!!

[RokuJanadeeK]

Hi @rob777, 

Thank you for your response!

We understand that you have inquiries about a particular channel offer. 
It will be more effective if you directly contact our Account-Billing team, as they are the best ones who can further assist you with this.
Visit our Account and Billing Support page and choose the "Account, payments, & subscriptions" category. There should be an option where you can talk to one of our live representatives.
If you need further clarification and assistance, let us know.

All the best,
Janadee