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My tvs updated to the new OS 13 but they didn't come with any of the new features

Both of my TVs finally received the new software update; however, none of the new features, such as Smart Picture and Backdrops, came with it. Why?

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Community Moderator
Community Moderator

Re: My tvs updated to the new OS 13 but they didn't come with any of the new features

Hi @Fallfan!

We appreciate you reporting this issue to the Roku Community.

We understand and share your sentiments regarding the new OS 13 update. We're happy to look into this and assist you, but we'll need more details.

  1. Does this issue only happen with both of your Roku TVs? How about your other Roku streaming players? 
  2. Tracker ID: When you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID.

Additionally, we would recommend performing a system restart on your Roku TV just to check for a difference:

  • Press Home on your Roku remote.
  • Scroll and select Settings.
  • Select System.
  • Select Power. If you do not see a Power submenu, skip to the next step.
  • Select System Restart.

Please keep us posted with your findings.

All the best,

Nadee K.
Roku Community Moderator
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