Discussions

[RokuTakashi]

Hi, @Kris86 

Welcome to the Roku Community.

We see that you're having the same issue with the black screen display issue while the sound is working, as reported by Roku TV users in this thread. Kindly refer to @renojim's post above this thread. If the information describes the exact behavior of your TV, it's best to reach out to TCL directly since they'll be able to provide you with the support you need.

If you have further concerns or questions, please don't hesitate to let us know.

Best wishes,
Kash

[Slfoster73]

My tcl Roku tv has also out of nowhere went to a black screen with sound. Can someone explain to me why this is happening to so many tv’s all of a sudden? What can I do to fix it? I can’t afford to buy a new one and I shouldn’t have to 😡. There has to be a solution other than turning it off and on 

[Slfoster73]

Still happening to mine and it’s a tcl

[renojim]

@Slfoster73, I wouldn't say it's all of a sudden.  You'll see "black screen" threads going back the last several years.  These cheap TVs seem to have a problem with their backlight hardware.  As I've noted previously, if you can shine a bright light on your TV and see a picture, your backlight has most likely failed.  It has nothing to do with it being a "Roku TV".  They can be repaired if you can find the parts (check ebay) and are handy and not afraid of electronics.  Research "TCL backlight" and you'll find plenty of people with the same problem.  I don't think it helps that every TV I've seen lately comes with the brightness set to the highest level.  Sometimes setting the brightness to a lower level will get the picture to return, but I have a feeling that's a temporary solution at best.  I'll note that every time I help someone set up a TV the first thing I do after setup is completed is to turn down the brightness.  I can't say if it has helped, but it certainly can't hurt.

[Ownersgetfued87]

The owner of Roku know full well that there's a problem with the screen blacking out and will do nothing unless the warranty is still good but if you have had the TV for longer then a year they want you to pay out of pocket to fix it this is a scam people since the owners know about it. It is on them to pay to have it fixed otherwise more people will be cheated out of their hard earned money to fix a problem that the owners know full well about and did nothing about. 

[DanieWild]

....my Samsung just started doing the same thing 

[DanieWild]

Everything else like channel guide etc is showing up fine, so I'm thinking it's not the TV 

[Lparga]

I been seeing people having this issue all over the Internet...so your saying If what I described is happening then this is trash? ...this is terrible....I'm a broke mom n just bought that TV for my family for Christmas...wth???

[jscarlett1980]

It isn't the TV, it is a software issue.  It is 100% a Roku issue, not a TV model issue, that is why it is reported by customers with different TV brands and models.  It is most likely a firmware issue and I'm not sure why Roku won't just acknowledge this.  1 solution would be to allow customers to turn off auto updates, as it is obvious that some Roku software update is causing the issue.

[Wolfette]

Mine as well I tried the flashlight test and I can't see anything but can hear it