Discussions

[1Brianna]

My Roku TV is stuck on recovery mode

[RokuJechealR]

Thanks for the first post to the Roku Community, @1Brianna!

We understand you are having trouble with your TV stuck in recovery mode and are happy to investigate further.

For us to help you better, we will ask a set of questions to isolate the issue:

• What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
• When did the issue start?
• What is your Roku device's OS version?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• What troubleshooting steps have you taken so far to resolve the issue?

For troubleshooting purposes, we recommend performing a factory reset on your Roku TV. The reset button is on the back or bottom of the TV. It may be a tactile button or a pinhole design requiring a straightened paperclip for access.

Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

Important: Do not hold the reset button for longer than 10 seconds.

Please note that performing this step will erase all data on your Roku TV, and you will need to reactivate the TV. This includes re-authenticating any apps that require your credentials.

For detailed instructions, refer to the official Roku Support article: How to system restart or factory reset your Roku streaming device | Official Roku Support.

If the issue persists, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo or screenshot of the issue you are experiencing.

We look forward to your response and hope this information helps resolve the issue. Please let us know how it goes.

All the best,
Chel

[Layylayy]

I’ve done all of this. It is still stuck. How can I fix this if I’ve done all of it? I’ve had this tv for a year.

[RokuJohnB]

Hi @Layylayy,

Thanks for keeping us posted, and welcome to the Roku Community!

We appreciate the troubleshooting steps that you have taken so far. We want to gather more details regarding your issue with the Roku TV since it was stuck in recovery mode. Can you please provide the following information below?

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo or screenshot of the issue you are experiencing.

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
John