Forum Discussion

scoon93's avatar
scoon93
Newbie
2 years ago
Solved

Roku app wont connect to my TV

When trying to use my roku app, it shows my tv is on the network, but won't connect. I have tried manual connect but says the IP doesn't exist. I have reinstalled the app, i have done resets on the app and tv. Yes, I have the actual remote. 

mobile app
  • Baba108's avatar
    Baba108
    11 months ago

    THIS WORKED FOR ME AFTER ISSUES THE PAST FEW WEEKS…

    Step 1 Hard restart of my iPhone.

    Step 2 Deleted the Roku App

    Strp 3 Reinstalled the app, went to devices. I think I clicked on search for devices. My RokuTV came up and worked right away.

     

  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi Lesliewell,

    Thanks for your first post in the Roku Community!

    We noticed in your post that you are having trouble connecting your Roku mobile app to your Roku TV. We are more than happy to help.

    Let's see if this will work for you. Please follow the step-by-step process below to connect your Roku mobile app manually to your Roku TV.

    • Restart your Roku device. To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it, or use the following steps to restart it from the Settings menu.
    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    After your Roku device powers back on, make sure it is connected to the correct Wi-Fi network and check if both devices are connected to the same network. From the Home screen on your Roku device, go to Settings > Network > About to see the name of the network your Roku device is connected to and compare it to the network your mobile device is connected to. If your phone or tablet is connected to a different network, it will not be able to control your Roku device.

    • Using your Roku remote, locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.
    1. Launch the Roku mobile app
    2. Tap Devices
    3. Tap Get help
    4. Select Connect Manually
    5. Enter the IP address of your Roku device and tap CONNECT

    We recommend you try these troubleshooting steps and let us know if the issue persists.

    Regards,
    Riamie

38 Replies

  • Baba108's avatar
    Baba108
    Newbie
    11 months ago

    THIS WORKED FOR ME AFTER ISSUES THE PAST FEW WEEKS…

    Step 1 Hard restart of my iPhone.

    Step 2 Deleted the Roku App

    Strp 3 Reinstalled the app, went to devices. I think I clicked on search for devices. My RokuTV came up and worked right away.

     

  • Sminotakis's avatar
    Sminotakis
    Reel Rookie
    10 months ago

    I have the same issue! Brand new TCL Roku TV bought 2 weeks ago. The TV connected to the app at first, but now it won’t even show up. I’ve deleted the app, restarted both my phone and the tv, factory reset the TV, tried manually connected via IP address. Nothing has fixed the issue. I need help!

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      10 months ago

      Hi, Sminotakis.

      Greetings from the Roku Community!

      We'd be happy to help you with the issue of connecting your Roku app to your Roku TV.

      There is a Control by Mobile Apps setting on your Roku device that, when disabled, prevents the Roku mobile app and any third-party app from communicating with your Roku device. To enable this setting again, you must use your Roku remote and follow the following steps.

      1. Press the Home button on your remote
      2. Scroll and select Settings
      3. Select System
      4. Select Advanced System settings
      5. Select Control by mobile apps
      6. Select Network Access
      7. Choose one of three options:
        • Default. This setting is for users who want to use the Roku mobile app or a third-party app to act as a remote and control their Roku device. Most users choose this setting.
        • Permissive. For users who want the Roku mobile app or a third-party app to control their Roku device and are on a publicly accessible network. This choice is uncommon and typically used with an advanced network configuration.
        • Disable: For users who do not want a third-party app to be able to control their Roku device.

      When your Roku device is configured to allow Wi-Fi network access (set to Default for most users), it should appear on the Roku mobile app's discovery screen.

      Furthermore, you may also visit this support article on how to connect your phone to a Roku streaming device with the Roku mobile app
      We hope you'll find this information helpful. Let us know if you still have any questions.

      Regards,
      Reynan

      • Lesliewell's avatar
        Lesliewell
        Newbie
        9 months ago

        My tv settings are set to default, but still will not recognize my app. My app worked last week, but all of a sudden, it does not recognize my devices anymore. Trying to reconnect and need help.

  • AggieandMak's avatar
    AggieandMak
    Newbie
    5 months ago

    Turn off private wifi address in your home wifi settings on your iphone and allow tracking. My wife and I couldnt use our iphones for a remote for a month, but we could use my android work phone. I went to settings> wifi> my home wifi> private wifi address> turn OFF

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Greetings from the Roku Community, scoon93!

    We appreciate you for letting us know about the issues you are currently experiencing with the Roku mobile app, and we'd be happy to find you the best resolution possible.

    In this case, we suggest resetting your network connection by navigating to your Home screen. Scroll up or down to select Settings > Advance system settings > Network connection reset > Reset connection. After doing so, reboot your Roku player by selecting Settings > System > Power (skip if unavailable) > System restart. Also, reboot your modem/router and reconnect your Roku player to your network connection again. 

    If the issue persists, we also recommend deleting the Roku mobile app and re-installing it again to see if this will make any difference.

    Let us know how it goes, and we'll continue assisting you from there.

    Best regards,
    Carly

      • Jenhellfish's avatar
        Jenhellfish
        Newbie
        12 months ago

        It didn't work for me either. I have started, stopped, restarted, disconnected, reconnected, turned off and on, uninstalled and reinstalled. I even changed internet providers and it STILL won't connect. I've been using this app with my roku devices for 10 years. It won't work with any of my four rokus as of a week or two ago. 

        It's not ME. It's YOU. Please fix this. I can't afford to buy all new tvs.

  • Yendor1's avatar
    Yendor1
    Newbie
    3 months ago

    Same here. Unable to use the Roku App. The Roku app update didn’t help. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Thanks for dropping by, Yendor1!

      Are there any error messages when trying to use the app? If so, can you snap a quick picture so we can take a look? Also, what troubleshooting steps you have tried so far?

      Keep us posted!

      Roku Community Team