Roku app wont connect to my TV
When trying to use my roku app, it shows my tv is on the network, but won't connect. I have tried manual connect but says the IP doesn't exist. I have reinstalled the app, i have done resets on the app and tv. Yes, I have the actual remote.
THIS WORKED FOR ME AFTER ISSUES THE PAST FEW WEEKS…
Step 1 Hard restart of my iPhone.
Step 2 Deleted the Roku App
Strp 3 Reinstalled the app, went to devices. I think I clicked on search for devices. My RokuTV came up and worked right away.
Hi Lesliewell,
Thanks for your first post in the Roku Community!
We noticed in your post that you are having trouble connecting your Roku mobile app to your Roku TV. We are more than happy to help.
Let's see if this will work for you. Please follow the step-by-step process below to connect your Roku mobile app manually to your Roku TV.
- Restart your Roku device. To restart your Roku device, you can either unplug the power cable, wait a moment, and then reconnect it, or use the following steps to restart it from the Settings menu.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
After your Roku device powers back on, make sure it is connected to the correct Wi-Fi network and check if both devices are connected to the same network. From the Home screen on your Roku device, go to Settings > Network > About to see the name of the network your Roku device is connected to and compare it to the network your mobile device is connected to. If your phone or tablet is connected to a different network, it will not be able to control your Roku device.
- Using your Roku remote, locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.
- Launch the Roku mobile app
- Tap Devices
- Tap Get help
- Select Connect Manually
- Enter the IP address of your Roku device and tap CONNECT
We recommend you try these troubleshooting steps and let us know if the issue persists.
Regards,
Riamie