Help

Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
bateman7
Newbie
‎12-21-2023 09:34 PM

Is Roku streaming stick+ not powerful enough to display 4K live TV on Amazon Prime

For some reason the live TV stream is very jerky running at probably 4-7fps. However if I change the Roku resolution setting to 1080p, Prime live TV displays just fine.

Amazon Prime on-demand 4k content displays fine. It's just the live TV portion.

Roku Ultra doesn't seem to have this problem. Does anyone know what's happening or how to fix the live 4k stream?

Thank you

https://showbox.bio https://tutuapp.uno/
0 Kudos
Reply
1 REPLY 1
makaiguy
Community Streaming Expert
‎12-24-2023 09:10 AM

Re: Is Roku streaming stick+ not powerful enough to display 4K live TV on Amazon Prime

@bateman7-  On your Streaming Stick:

After running Settings > Network > Check connection, what does Settings > Network > About show as your Internet download speed?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Reply
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.