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cjproven
Level 7

IP Address Stolen Roku TV

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Is there a way to track the IP address of my Roku TV when someone activates the Guest Mode? My TV was stolen and wondering if it can be tracked. Thank you 

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DBDukes
Community Streaming Expert

Re: IP Address Stolen Roku TV

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IP address won't cut it. That is assigned on each network, and sometimes varies within the same network, depending on the network configuration. What you're looking for is the MAC address.

If you have the serial number of the Roku TV, file a police report, and they should get notified if someone pawns it, or if it's otherwise recovered in an action.

Apart from that, it'll be nearly impossible to locate. I don't know if Roku can disable the device based on MAC address or serial number. Even if they could, they'd need a whole bunch of proof it's your device, to include a police report.

If they do a factory reset of the Roku TV, it will come out of Guest Mode. I wish I could give you better news.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

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DBDukes
Community Streaming Expert

Re: IP Address Stolen Roku TV

Jump to solution

IP address won't cut it. That is assigned on each network, and sometimes varies within the same network, depending on the network configuration. What you're looking for is the MAC address.

If you have the serial number of the Roku TV, file a police report, and they should get notified if someone pawns it, or if it's otherwise recovered in an action.

Apart from that, it'll be nearly impossible to locate. I don't know if Roku can disable the device based on MAC address or serial number. Even if they could, they'd need a whole bunch of proof it's your device, to include a police report.

If they do a factory reset of the Roku TV, it will come out of Guest Mode. I wish I could give you better news.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.

View solution in original post

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