Discussions

[Griz1bell]

My tv is less than a year old.  I've emailed tcl receipt and picture of black screen.  They say they will get back to me 24 to 48 hours.  Its been a week.  They now want a picture "of the tv on".  Can't do that with a black screen.  There's a red line at the top that shows up for about 2 seconds.  I have been calling and e-mailing tcl every day with no luck.

[AUser1]

I am not sure if this has been said, but I have had the exact same issue with my TCL 6 Series 65" TV and it is related to the fast start option.  If I have this enabled and I turn the TV off with the remote wait a bit and turn it back on, the LCD turns on, but the backlight does not.  if you are in a dim room and the light is just right you can see that the screen actually has the image on it, but it is not backlit.  removing power and plugging back in fixes this until the next time you shut it off with the remote.  Disabling the fast start option in settings >power makes the screen work properly and fixes this issue.  I would like Fast start to work so that the screen can be controlled via my smart devices, but neither Roku nor TCL seem to be fixing this.  

[12thman1979]

@AUser1 You are saying unplugging the television for a bit made the screen work again? If that is true you are the only one that has worked for. 

[AUser1]

@12thman1979 Yes, physically unplugging the tv from power and plugging it back in causes it to restart which has got the back light working again for me, I then had to disable fast start in the power settings to get the issue to stop completely.  I guess my issue is something different than what you are experiencing.  I know my issue is fixable with firmware because there was a period of time after this started happening that I was able to use fast start after an update and one day it stopped.  I checked and my tv had updated that day so every so often I test to see if this issue has been fixed after I notice an update has happened for the tv.

[chelseafromaz]

My tv has progressively gotten worse, turned black a couple times and then unplugging and plugging back in worked. Now, you plug it in and it works and then turns black almost instantly no matter what I’m doing. I’ve given up, many times going back-and-forth, back-and-forth trying to get it to stay on and it just shuts off again. This is total BS, the TV is new and now unusable. Sounds like no support is being offered. What a mess! Sorry folks, we’re in the same boat and I too, will NEVER buy TCL again. Upsetting to say the least - what a waste of money. #tcltv #tcl #roku #blackscreentclroku #nosupportTCL #tclcustomersangry 

[RokuDanny-R]

@chelseafromaz

Thanks for the post.

The issue you are experiencing may be related to a hardware issue. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,
Danny

[Drewker]

Both Roku and TCL driving the nails into their own coffins playing the game of cat and mouse with their customers. Any company that has its name affiliated to a product with millions of disgruntled customer but shift blame to their manufacturing partner or software supplier will definitely fail in a few years. Your brand is your company a tarnished name may never be restored. Shifting blame instead of working out the issue to ease your customers pain isnt a smart move. Whether its hardware( TCL) or software(ROku) both parties should see this as a fiasco that must be addressed. I for one will never buy another Roku product or a TCL product; That's the same sentiment millions of disgruntled customer have! IBM, Nokia, Motorola, Compaq, Kodak, Polaroid,. Roku and TCL...

[FredUP]

I wish that I would have known this 15 months ago. Now I'm stuck with a 65 inch black screen TV that I paid close to $500 for. This product is garbage. I called TCL tech support twice- useless. Basically I have to take it to a repair shop and pay for repair. I'm, really, really, really disappointed in this product and service. I will never buy another Roku sponsored TV. A brand new TV shouldn't malfunction after 15 months. What a shame- Unbelievable!

[Bittersweet]

I have two TCL's with this issue.  One is completely blank after 10 months.  Tried every fix recommended at this site and on the web.  Second one cannot be turned off. If we turn it off accidentally, we have to unplug for 30 seconds and then plug back in and it reboots. What a bunch of **bleep**.   No more for me after the other TV dies. ROKU made a bad deal with TCL. Will switch to something else in the future.

[RokuKariza-D]

Hello @Bittersweet

We apologize for the experience – this is not what we aim for. 

Since this may be related to hardware issues, we would recommend following @RokuDanny-R's suggestion above. The TV manufacturer is the best one to help you with this matter. 

We appreciate your understanding.

All the best,
Kariza