Just spent the last hour doing all of this over and over again.
I also left it unplugged for over an hour last night and more than 3 hours yesterday, so I'm trying that now.
I've unplugged it, plugged it back in.
Held reset button 10, 20, 40, 60, and 65 seconds in an attempt to factory reset it. (Sometimes while pulling the plug because I saw mention of that here in the forums.)
I've unplugged and even factory reset my modem to make sure that was also not the issue.
I've used a mobile hotspot in an attempt to update from the recovery mode screen. I've also tried to update via 2g AND 5g. (many, MANY times)
I've tried restarting the TV with no internet connection(Modem unplugged) to see if I can make it just factory reset without connecting to the internet(I've yet to see the factory reset screen)
I've unlinked the TV from my Roku account, attempted to update through recovery mode, and even tried factory resetting.
Attempted to call customer service, to which I heard the covid message. (That's just even more infuriating since no one is helping me here even.) Going to ALSO send an Email.
I've disconnected my living room television from the internet to keep it from incurring the same issue through updating because obviously, this is affecting a lot of televisions/devices.
It's disappointing and slightly irritating that you're directed to the forums as a way of solving your issues only to be met with no answers or replies to help rectify the problem. I've seen some of the topics on here where people don't even get replies for 24+ hours and it seems it's in hope of said people reaching out to customer service and finding a solution to their issue, but there's no way to reach out to customer service when they're not receiving calls and their emails don't let you contact for support. Only billing.(Which I'm going to attempt to do, I guess.)