Multiple times I have followed directions to reset the Hisense Roku tv. I have also unplugged the power and waited 5 minutes before starting up again. TV goes as far as Language page. The remote will not move anything. I cannot even turn the tv on or off. I have replaced the batteries and pressed the reset on the remote multiple times. Remote will absolutely not work. Need to know if my remote is dead and I need a new one or is the whole tv broken?
In this case, please contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
I have tried everything. Holding the reset button for 60 second. Unplugging the TV for a few hours. Holding the power button for 10 seconds. Resetting my router. Nothing is working. And my warranty is out of date now as well but this issue just started a few months ago and now it's gotten worse.
As long as your proof of purchase meets their specific requirements TCL will fix your tv. Unfortunately if you bought your tv on a lease through best buy then the proof of purchase they email you is not good enough for TCL and then if thats the case you are out of luck, time and money as am I.
If the issue persists, we'd suggest you contact the TV manufacturer to see other options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.