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Majdy
Level 7

How can I return my onn Roku TV It is not working

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I bought the onn 24 LED TV online since December 2020 and Now there’s a tiny lines appear on the screen 

modle 100012590

S/N H0200832H2A054804

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StreamerUser
Community Streaming Expert

Re: How can I return my onn Roku TV It is not working

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Since ONN is a Walmart in-house brand, you would take it back to Walmart, or otherwise get warranty service from Walmart or their designated warranty service.

StreamerUser
Roku Community Streaming Expert

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StreamerUser
Community Streaming Expert

Re: How can I return my onn Roku TV It is not working

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Since ONN is a Walmart in-house brand, you would take it back to Walmart, or otherwise get warranty service from Walmart or their designated warranty service.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

RokuDanny-R
Roku Employee
Roku Employee

Re: How can I return my onn Roku TV It is not working

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@Majdy

Thanks for the post.

As @StreamerUser mentioned, each Roku TV manufacturer provides direct support for their products running the Roku OS. Have you tried contacting Onn support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. 

You can reach them here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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terrritup
Level 7

Re: How can I return my onn Roku TV It is not working

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Have you tried just taking the TV back to the Walmart where you purchased it? I have always had great luck with Walmart as they have one of the most liberal return policies on the planet, with and without a receipt. I would sure give it a try before doing anything else. They will most likely just give you a new TV.

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