Discussions

[Rick73]

My Hisense TV will not play any content from the Roku channel. I can access the app. But when I try to play anything it will not load. 

also any idea why the CBC Gem  app does not come up in my App Store? I am located in Canada so this should come up when searched for. 

[renojim]

It sounds like there's an issue with your Roku account.  If you created it while you were outside of Canada or while using a VPN or anything that masked your true location, your account isn't associated with Canada.  The only way to fix it is to create a new account, factory reset the Roku TV, and link it to the new account.

[Rick73]

Thank you for the advice. The account was created here in Canada and I do not use VPN for any reason. I will probably try resetting the TV anyway as I can’t think of any other reason. I also have 2 other Roku TVs in the home that both work as they should. 

[renojim · Accepted solution]

Are the other TVs linked to the same Roku account?  If you're trying to link the TV to a different Roku account, I think it's possible to create a Roku account in the wrong region without even trying.

[Rick73]

I deleted my Roku account and created a new one. Issue solved! Thanks everyone for the advice. Not sure how I created a non-Canadian account while in Canada, but there you go.