A warm welcome here in the Roku Community, @Colby47!
We appreciate you reaching out for support. We'd be more than happy to assist you with this.
May we first know if this is the first time you are having this issue after it has been activated? With that being said, when did it start?
In addition, mentioning you have reset it twice, could you please clarify if this is a a factory reset?
We'll be looking forward to your response so we can assess your concern better and provide you with an accurate resolution.
Bets regards,
Carly
Carly Y.
Roku Community Moderator