Discussions

[DensmoreJack]

Ever since the Super Bowl, my Roku TV will randomly lose internet connection and I have to restart the TV every time to get it to connect. This has been happening more frequently as of late.

Is anyone else having this issue?

[RokuTakashi · Accepted solution]

Hi, @DensmoreJack 

Thanks for posting here in the Roku Community.

We appreciate you for sharing the issue you've encountered on your Roku device after the Super Bowl event, and we'd be more than willing to assist. As a start, let's troubleshoot your device to get you back on streaming. Kindly follow these series of steps to resolve the losing of network connection.

Network Reset Connection

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Advanced system settings.
4. Select Network connection reset.
5. Select Reset connection.
6. Re-enter the credentials on your network.

System Restart.

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System
4. Select Power (skip if this sub-menu is not available and proceed to step 5).
5. Select System Restart.

Additionally, we recommend restarting your network's modem/router and trying a hotspot to see if you're able to maintain a connection.

If you have further concerns or inquiries, please let us know. 

Best wishes,
Kash

[Kilsally]

I have the same issue. Ebery night I switch the TV on and it says no connection. I go until the menu and select restart and the WiFi is working once it restarts. 

My phone works fine with the WiFi so it isn't the WiFi.

[Semag]

I have the same thing but it started with the OS 13 update. It’s disconnected every time it starts up after being off for a while and gets stuck on the “wireless scan” unless you reset the network or “power -> system restart”

[RokuJanadeeK]

Hi Community users!

We appreciate your posts regarding the Roku TV network issues. We understand and hear you.

If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Internet Service Provider.
• Troubleshooting steps you have taken.

We look forward to your response.

All the best,
Janadee

[Seawizard242]

Exact same issue on my tv