Discussions

[Aussie0810]

Good evening. I've been having a lot of trouble maintaining a connection to my PlayStation 5's game screen.

The game mode keeps switching on and off. It will either blacken the screen for a few seconds and return to the game or just go back to the main menu saying "No Signal (is it on?)." I have also tried switching around the HDMI settings including putting it on Standard. I also have tried turning off low latency mode. Nothing is working.

My TV model is 55S20. I'm not sure what other information I need. 

[RokuJechealR]

Hi @Aussie0810

Welcome to the Roku Community!

Thanks for sharing your experience with us. We understand you're having an issue with your Roku device, and we're here to assist.

Could you share the following details with us?

• May we know what Roku device you have? 
• Does your game console work with other TVs?
• When did you start having this issue?

With more details, we can provide you with an accurate resolution. We're hoping for your response.

All the best,
Chel

[Tommydo]

I am having the exact same issue.  I can't find the solution on line .

[RokuJechealR]

Hi @Tommydo,

Thanks for your first post to the Roku Community!

We understand you're experiencing issues with Game Mode on your Roku device.

To help us assist you more effectively, could you please provide us with specific details about the issue asked above? You may refer to the questions posted above this thread.

With this information, we can better understand the root cause of the issue and work towards a solution. Thank you for your cooperation!

All the best,
Chel

[rpsabq]

This is a well known issue posted under multiple headings which has yet to be answered by anyone at Roku going on 2 years now.   Anytime you hook up a device to a Roku enabled TV this happens with any game console or any PC.   It does not happen with a Mac.   Basically my computer through the HDMI connection is causing the Roku system to AUTOMATICALLY switch to Game Mode on and off randomly even though I have Game Mode set to "off."   When you go to turn it off while the problem is happening the Game Mode setting is locked to the "on" position.

This is extremely annoying making using my PC with any TV powered by the Roku platform to be unusable.   Obviously, Roku does not care and does not want us hooking up devices to their platform and wants their platform the only thing to be used in watching or playing anything on a Roku-enabled TV.

Once this gets out, as it is starting to already, people will stop buying TV's that are Roku-enabled knowing that they can't hook up a computer or a gaming console to it successfully.   In the time I wrote this comment, it has switched back and forth 5 times.