Discussions

[Kfoster11]

Roku tv says my email address isn’t on file yet I’m receiving emails from Roku. Cannot sign in to watch certain channels as a result.

[RokuTakashi]

Hi, @Kfoster11

Thanks for posting, and welcome to the Roku Community.

We'd like to know more about the issue you've encountered so we can help. May we know if you're trying to activate your Roku TV for the first time or trying to set up a payment? Also, have you already created an account at my.roku.com? Further, what channel and content are you trying to access?

With more details, the best we can assist.

All the best,
Kash