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Cliptus
Level 7
2 weeks ago

Can't Play Anything on Sites I have Purchased

I recently signed up for my free 30 days of HBO Max, and changed my password.  HBO Max only ever gave me a black screen, so I've removed it.  BUT---at the same time, shows on the other apps I purchase (BritBox and Acorn) won't play.  When I click on a show on one  of those sites and ask it to play, the screen goes gray and nothing at all happens.  Netflix, which I don't purchase separately, does play, as does DirecTV.  I have unplugged the device and it doesn't help.  Any suggestions, please?  Do I need somehow to confirm the changed password with Britbox and Acorn?

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RokuLianna
Roku Employee
Roku Employee
2 weeks ago

Re: Can't Play Anything on Sites I have Purchased

Hi @Cliptus

Welcome to the Roku Community!

Have you tried removing the affected channels and then re-install again? If not, we suggest starting there. In some cases, removing the affected channels and then re-installing them may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

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