Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
donh1800
Newbie

Can I setup a TCL Roku Tv We just had it repaired

My TCL Roku tv which has been used before, then crashed has been repaired and has to be setup again will not get past the software update screen to complete the setup. I am wondering since it is already linked to my account if we are not able to set it up again. Any ideas? 

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Can I setup a TCL Roku Tv We just had it repaired

As you go through the initial setup don't connect it to your network (there's some option to do it later).  It should then be back to being a dumb TV.  You can try updating it again from Settings->System->System update.  There should be two methods provided with and without the TV connected to the Internet.

You may have to factory reset it again if it's stuck in some kind of update loop.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.