Discussions

[Jomo57]

• I cannot get this box off my screen! Inside of it , it’s( Reset) ((cancel) reset all settings. 
  
  
• it goes away while watching tv but then appears every time you change apps 
• It will not let me power off the TV

[RokuRiamie-D]

Hi @Jomo57,

Thank you for posting here in the Roku Community!

We understand that you are experiencing issues with your Roku, including the power and feature pop-ups on your screen. We want to help ensure the best streaming experience for you.

To better assist you with this, we would like to know the following:

• Please share a clear photo of the TV screen displaying the box that keeps on appearing. 
• Are using a Roku streaming device or a Roku TV?
• When did you start to experience the issue?
• Have you received an update on your Roku device/TV prior to this issue?

To control the power of your TV using your Roku remote you can set up the Roku remote for TV control by following this step-by-step process:

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

For reference, you can visit our support article: How to set up your Roku voice remote to control your TV

We look forward to hearing from you and looking closely into this issue. Thank you!

Regards,
Riamie