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Black screen during a show playing with no sound

I have power but no sounds or pictures when I start a show

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Re: Black screen during a show playing with no sound

Hi @Maryjane9333

Thanks for keeping in touch!

The "black screen of death" is frequently resolved by power cycling a television.

If your Hisense TV is stuck on the black screen of death, you must reset it. After unplugging your television, wait 60 seconds before pressing and holding the power button for 30 seconds. After 60 seconds, reconnect your Hisense TV and it should operate.

Warm regards,

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