There are a few channels that have incorrect information and one that just says "sign off" on the guide and station label. Now, here is the odd thing. If I turn my wifi off, that channel now shows up with the correct guide data and schedule. Once the internet is connected again it says "sign off".
We would be happy to look into the issue further but will need more details. Can you please provide us the following information:
-Roku TV brand and model
(these can all be found in Settings > System > About)
-does this issue occur for a specific channel? if so, what channel?
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information we will be able to assist you further.
ONN 4k 50' Roku Tv. Serial YN00SM151554. Device ID E089DS151554. 10.0.0 build 4185-AT.
Happening on specific over the air station. 38.4 which is Cozi tv. Constantly says SIGN OFF on guide. It always occurs unless I turn off the wifi, in which case it shows the correct guide info for this channel.
I just go to antenna tv guide and scroll to the channel.