Discussions

[Derkewing]

There are a few channels that have incorrect information and one that just says "sign off" on the guide and station label. Now, here is the odd thing. If I turn my wifi off, that channel now shows up with the correct guide data and schedule. Once the internet is connected again it says "sign off". 

Any assistance? 

[RokuDanny-R]

@Derkewing

Thanks for the post.

We would be happy to look into the issue further but will need more details. Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur for a specific channel? if so, what channel?
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to assist you further.

Thanks,
Danny

[Derkewing]

ONN 4k 50' Roku Tv. Serial YN00SM151554. Device ID E089DS151554. 10.0.0 build 4185-AT. 

Happening on specific over the air station. 38.4 which is Cozi tv. Constantly says SIGN OFF on guide. It always occurs unless I turn off the wifi, in which case it shows the correct guide info for this channel. 

ID-54-180-213. 

I just go to antenna tv guide and scroll to the channel. 

Thanks

[RokuDanny-R]

@Derkewing

Thanks for the providing us with your information.

I have passed the information along to the appropriate team to investigate further.

Thanks,
Danny