Discussions

[The-Spiveys42]

We have a Hisense Roku TV model 58R6+ (serial X0010079KK36) which we bought in 2021 and now after about 10+ minutes the screen freezes with wild yellow scanlines all over it. You can still here the cursor moving in the background if you keep using the remote but have to unplug it for a bit to get it to turn back on properly until the scanlines and screen freezing starts again.

[RokuJechealR]

Welcome to the Roku Community, @The-Spiveys42!

Thanks for letting us know about the issue you are currently experiencing with your Hisense Roku TV, which freezes with wild yellow scanlines.

In this case, we want to confirm whether the issue only occurs on a specific channel while streaming or throughout the Roku platform.

For troubleshooting purposes, we recommend restarting the system from the settings menu by navigating to Settings > System > Power > System restart (if you do not see a power submenu, skip to the next step).

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[The-Spiveys42]

Hey there!

The issue occurs on the main hub, using myriad streaming apps and on any HDMI port using any device (Chromecast, PlayStation etc). I have done multiple factory resets. We got the TV super cheap about a year into covid so it got HEAVY usage. I fear it needs physical repairs, unfortunately. I do thank you for your assistance!

Kind regards,

Josh