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The-Spiveys42's avatar
The-Spiveys42
Reel Rookie
2 years ago

After 10 minutes or so we get yellow scanlines and the screen freezes on Hisense Roku TV

We have a Hisense Roku TV model 58R6+ (serial X0010079KK36) which we bought in 2021 and now after about 10+ minutes the screen freezes with wild yellow scanlines all over it. You can still here the c...
General Playback Issue
Video quality
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Welcome to the Roku Community, The-Spiveys42!

Thanks for letting us know about the issue you are currently experiencing with your Hisense Roku TV, which freezes with wild yellow scanlines.

In this case, we want to confirm whether the issue only occurs on a specific channel while streaming or throughout the Roku platform.

For troubleshooting purposes, we recommend restarting the system from the settings menu by navigating to Settings > System > Power > System restart (if you do not see a power submenu, skip to the next step).

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

 

 

  • The-Spiveys42's avatar
    The-Spiveys42
    Reel Rookie
    2 years ago

    Hey there!

    The issue occurs on the main hub, using myriad streaming apps and on any HDMI port using any device (Chromecast, PlayStation etc). I have done multiple factory resets. We got the TV super cheap about a year into covid so it got HEAVY usage. I fear it needs physical repairs, unfortunately. I do thank you for your assistance!

     

    Kind regards,

    Josh