Hi @JoseJr,
Thanks for posting in the Roku Community!
Have you tried contacting TCL Support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
You can reach them here
Keep us posted with what you find out.
Best regards,
Mary
Mary F.
Roku Community Moderator