55" Ultra Plus TV Bluetooth Pairing Issues
I'm having the same issue with 55" Ultra Roku TV. Each time I turn on the TV, I have to go to Settings, Power, Reset to boot it back to the dancing Roku before it will connect to headphones
Forum Discussion
Good morning Roku Team
Any update on when this may be addressed or do you need me to test anything or provide more information?
Thank you much,
-Scott
Hi ScottMargolis ,
Thanks for taking the time to request an update regarding this matter. Please be informed that we haven't received any updates at this moment. No worries, once we receive an update, we'll get back to you.
In the meantime, we appreciate your continuous understanding and patience as we work on this.
Best regards,
Jess
Hi Jess
Thank you for responding. Glad this is still being researched.
I did try the recommendation from support to plug directly into an outlet rather than a power strip and still the issue persists. Another data point to help.
Please continue to keep me updated and recommend anything I can try to help accelerate a solution from the Roku team.
-Scott
So there is another Community Thread with the identical problem being experienced by other customers that invested in these high-end Roku Plus Series TV's. Here is the associated Link.
Dear Roku - Please realize there is an increase in this issue for your customers that have trusted and invested in your premium new product line and we're hoping to have a solution rather than simple re-posts of basic instructions.
Any updates from Roku on this issue?
