Remotes

[Larlloyd]

I have a Roku Streaming Stick 4K, about every 5 or six days, the remote control device basically stops working. Only the power button and the volume buttons will work, nothing else will. The only solution to this problem is to reboot the stick itself. Brand new batteries in the remote, I tried reconnecting the remote, nothing works but rebooting the device. Which really sucks cuz now I have to sign into all the apps that I used to stream. Anybody else have this issue, any idea what might be causing us,

[StreamerUser]

@Larlloyd 

Simply rebooting/restarting the SS4K shouldn't result in a Factory Reset or logging you out of all your apps.

Make sure you are using the supplied USB power adapter (do not use the TV's USB ports, as they may not supply enough power and may be the source of your weird reboot Factory Reset or app de-authentication behavior).

Otherwise:

1) Next time it happens try removing (for 5 seconds) and replacing the batteries in the remote.

2) If it persists:  Make sure your SS4K is connected to a 5Ghz-only SSID and manually configure the 5Ghz channel to 36 or 149 (You can separate your SSIDs and manually configure the 5Ghz channels in your modem/router/gateway settings if necessary).