Solving playback issues

[K8mw]

I can sign in on the Channel 4 website. I can see Channel 4 is installed when I log on to the Roku site but I keep getting error 010 when I try to log in via the Roku stick. I have searched for an answer but nothing already suggested actually works... Any other suggestions.

[RokuEmmanuel-D]

Greetings from the Roku Community, @K8mw!

Thank you for sharing your experience with Channel 4 on your Roku devices. To resolve the issue, we recommend that you visit the Roku channel store directly. To do this, please sign in to your Roku account using the email address linked to your device. You can access the Roku channel store by clicking on this link [insert link here].

Once you have successfully logged in, take a moment to search for the Channel 4 app. If you find that the channel is not available on the Roku channel store website either, it is possible that the channel provider has permanently removed or temporarily taken it down.

Please let us know what you find out. 

All the best,
Emman

[K8mw]

Clearly you have not read my full message. I have checked and Channel 4 is available on the Roku site, it's not available on the Roku stick.

You have not solved my query!

[K8mw]

Please unmark this as a solution to my query as it has not worked.

[RokuEmmanuel-D · Accepted solution]

Thanks for keeping us posted, @K8mw!

We sincerely apologize for any inconvenience this may have caused.

If you're specifically experiencing an issue with this particular channel, we strongly recommend contacting their dedicated support team for more personalized assistance. They have the expertise and resources necessary to conduct in-depth troubleshooting and are well-equipped to identify the root cause of the problem, especially since this involves a third-party application. Their insights can be invaluable in resolving any complications you may be facing.

We hope everything will be sorted out for you soon. 

All the best,
Emman