- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
why is the add channel button grayed out?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is the add channel button grayed out?
It wasn't grayed out for me and I was able to add it. However, it has issues with the latest Roku v12.5 software.
The only reason I can think of for it to be grayed out is that you don't have a Roku device linked to your account that supports it, but that seems very unlikely. What's the model number of your Roku device displayed under Settings->System->About?
My only other thought is that it's some kind of region issue, but it shouldn't even show up if it's not available in your region.
Try clearing your browser cookies, using a private or incognito browser window, a different browser altogether, or a different device altogether.
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is the add channel button grayed out?
You're probably viewing the web page without logging into your account.
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is the add channel button grayed out?
i'm on v12.0
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is the add channel button grayed out?
the tcl model is 32S355
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is the add channel button grayed out?
Again, you are viewing the Channel Store on the internet via a web browser.
Click on the 3-line icon in the upper right corner. From the drop down menu that appears, click SIGN IN and log into your Roku account. Until you are logged into your account, there is no account to add this channel app to.
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is the add channel button grayed out?
but i am logged into an account though
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is the add channel button grayed out?
I would guess that this is due to your unsupported location. (Jamaica.)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is the add channel button grayed out?
but every time i go in and come out of the roku channel store pages they become unavailable to download again, why is this? is this not supposed to happen? and even the access code doesn't work, it just goes to the grayed out add channel button page.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: why is the add channel button grayed out?
Access code? Do you mean like a "private channel"? Those went away some time ago.