Channels & viewing

[douverson]

Have a Roku 3 streaming device when I try to add a channel and it wants pin number it does not accept the number .

[Strega]

Have you tried removing or changing the pin number in your account at roku.com?

[douverson]

I logged in to my account and created a PIN number I then tried to add a channel using that number it would not accept. The account recognizes my smart tv but doesn’t show my Roku 3 streaming device. This device has never required a PIN number before when I added channels. Why now. 

[Strega]

It sounds like the roku 3 is connected to a different account than the TV is.

On the Roku 3, go to: Settings > System > About and check the account/email address there. 

[burrelltravels]

It's displaying an incorrect email address and I am unable to change it because it's not a valid email address.

[renojim]

@burrelltravels, you'll probably have to contact support at https://support.roku.com/contactus .  Choose the option for "Account, payments & subscriptions".