Channels & viewing

[laurabenavi]

I tried downloading a channel only to receive this failure message. All my other channels were working perfectly fine and I had a great internet connection. After searching on the internet for a solution, I found that a factory reset may help. So I did that and now I can't download ANY of the channels I had previously and cannot use my Roku.

Roku Express (3930, 3931 series)  Roku Express 4K+ purchased in Feb 2024

[ADHurley]

Had some sort of an update to the Discovery plus app at around 1am EDT and it logged me out. I tried to log back in and it wouldn't take my password. Tried changing my password - didn't work. I tried to delete the app, clear the cache, and re-install it and now the app won't install. I get a message that says, "Channel install failed. Could not add Discovery + /  Stream TV Shows."

[Jim83]

• New hisense roku tv can not add any apps. Restarted it, verified internet connection. Tried to add roku channel. Get message  "could not add the roku channel. The whole TV seems slow and there are blank tiles where there should be stuff. Seems like a software issue. Checked for and installed new softwares but no change. Any ideas? Thanks

[Chiquana]

• My initial problem was that the Roku wouldn’t connect to the WiFi after showing it had excellent signal. So I factory reset it. Now It says my apps will not install and the search button is gone I’m located in the USA. 

[Journi]

Also having problems with this, texted the customer support line and the person who helped me said that all I needed to do was add my card details to my account and I would be able to add channels, I did that and still nothing.

[_D3]

Just purchased new roku tv. Completed setup, but it's not letting me add any apps. What's the issue here? help

[Kaufam7]

I am trying to add a free channel called The Chosen, but keep just getting a message that says "unable to add channel." I'm also supposed to be able to stream the channel on my Roku 3 from The Chosen app on my phone, but it cannot find my Roku device. I tried all the suggested troubleshooting steps. Both are connected to the same Wi-Fi network, I have the latest software updates on both my phone and my Roku, and manually reset my Roku to no avail. The Chosen support team says I need to contact Roku, but Roku no longer provides agent support for my Roku 3. Anyone have any suggestions on how to fix either of these issues? Thanks.

[Walstc]

Ii am having the exact same issue

[RokuTakashi · Accepted solution]

Hi, @laurabenavi @Walstc 

Thank you for bringing to our attention the issue you've encountered with receiving an error message "channel installation failed" when trying to add a channel. We appreciate your patience and understanding as we work to resolve this issue.

We believe that the issue has been resolved. We encourage you to try downloading channels again to check if you can now successfully install them.

Should you encounter any persisting issues, please provide us with the following information so we can further investigate:

• Roku device model, serial number, device ID, and software OS/version (accessible via Settings > System > About).
• The specific channel or app you were attempting to download.
• Tracker ID associated with the issue (obtained by pressing the Home button 5 times, followed by the Back button 5 times when the issue occurs).

Your cooperation will assist us in ensuring a smoother experience for all users.

Best wishes,
Kash

[auryncharm]

Hello I’m having the same exact issue.  Did you receive any response on this at all?