Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
wa1
Reel Rookie

not allowed to go to password line when try to sign in

had been watching tennis channel plus fine for many days.  Then when went back to watch again, required me to sign in.  email address correct but would not allow me to go to password line to add it.  Only allowed to:  go back or reset password!!

0 Kudos
3 REPLIES 3
renojim
Community Streaming Expert

Re: not allowed to go to password line when try to sign in

Highlight the Password box and press OK on your remote.  A keyboard will be displayed where you can enter your password.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
wa1
Reel Rookie

Re: not allowed to go to password line when try to sign in

there is a lock on the password line and cannot scroll to it.  so, cannot highlight it?

0 Kudos
renojim
Community Streaming Expert

Re: not allowed to go to password line when try to sign in

Hmm... when I tried it I had never been logged in before.  There's always the usual remove, restart, reinstall procedure:

  • Remove the channel by highlighting it on the Home Screen, pressing * on your remote, and choosing "Remove channel"
  • Restart your Roku device from Settings->System or Settings->System->Power (as appropriate)  Don't skip this step!
  • Once it restarts, add the channel/app again from the Channel Store, Streaming Channels, or whatever they're calling it these days

 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.